Frequently Asked Questions
Will my logo be suitable for print?
If you require a logo or other art work on your lanyard then ideally it should be set on a transparent background and submitted in an Adobe CS4 Illustrator or Photoshop file format, we can also use png or jpg images. All images should have an original 300dpi.
Please note. When you submit images to use, you must have the rights to reproduction of the images.
- We shall not be required to print any matter which in its opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights or any third party.
- The customer shall indemnify and hold We Print Gifts Ltd harmless against all claims, demands, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of the work it is required to produce pursuant to a customer order being or alleged to be defamatory or in breach of any copyright or trade mark.
My desired font is not listed as a choice.
Not to worry! If you require a specific font that is not listed on our webpage please contact us and we may be able to locate the font in our wider selection offline. If we do not have the font at all you can send us it in a true type font format (TTF) but this will take 24 hours to register on our system before we can proceed with the order.
My desired lanyard colour is not an option.
We can colour your lanyard any colour that can be made up from the CMYK colour pallet. We do also have background designs or you could use our design service for that extra special lanyard.
Can you print a solid Pantone® / PMS colour?
We print CMYK and not solid colours. If you supply us with a Pantone® / PMS colour reference we strongly advise that you use the Pantone CP reference. This refers to a process colour rather than a solid one (A Pantone C reference). You can find these colour references here Pantone colour finder.
We will convert the PMS CP reference into CMYK using the appropriate percentages from Pantone® and aim to match it as close as possible within the tolerance of +/- 10% as stated in our T&C’s.
If you are setting artwork, please set the artwork using the Pantone® CP reference.
Please note. Certain colours can look very different on screen to how they look in print. Shades of burgundy, blue, purple and red are particularly difficult. We strongly advise that you print the proof of your design that is emailed to you before you approve it, as the printed version will give you a much better representation of the final product that any screen will.
How do I send my artwork to you?
You can upload the images via our website as you do your design, however if you would like to check it’s suitability please send your artwork to firstname.lastname@example.org, once we have checked the artwork someone from our design department will contact you to let you know if it useable for lanyard printing.
Do you charge to prepare my art work?
We don’t charge to prepare artwork.
What is the minimum order for bespoke printed lanyards?
We are proud to have a no minimum order policy for our custom printed, 20mm wide, continuous print (type A) lanyards. Other products MOQ can vary. Please see our instant online quote tool for more details.
Can I attach keys to the trigger clip?
We would not recommend you add keys to the trigger clip, you should use the key ring option. Keys generally should not weigh any more than 100g.
Can you supply lanyards without a safety breakaway?
We are not able to supply lanyards without a safety breakaway. The safety breakaway is designed to stop strangulation, should the lanyard get trapped in machinery, lift doors, etc.
What methods of payment do you take?
We accept most major credit and debit cards as well as payments made by bank transfer.
Do you hold my credit / debit card details?
All of our payment processing is handled by SagePay, we do not hold any of your credit or debit card details in our website database and none of our staff have access to your credit or debit card information.
I want to know more about your contract rates?
For information on what contract rates we can offer please contact us on 0115 860 2255.
What will it cost to ship my items to me?
For small orders our shipping fees start at £3. We offer several postage options at checkout and the shipping fees are calculated based on package weight,
delivery address and service selected. You will be shown all of the postage options and prices available for your order at checkout.
How long will the production take?
We offer several production options when you buy our lanyards.
EXPRESS PRODUCTION SERVICE
2-Day – We can offer an express 2-day production service. Your lanyards will be despatched within 2 working days of receiving proof approval or from receiving your online order. Orders must be proof approved and cleared payment received before 11am.
STANDARD PRODUCTION SERVICE
5-Day – Our standard production service is 5 day. Your lanyards will be despatched within 5 working days of receiving proof approval or from receiving your online order.
BEST VALUE PRODUCTION SERVICE
10-Day / 15-Day – For large quantity orders we can offer an economy production service that offers our best value production rates. Ideal if you are not in a hurry.
How long will the delivery take?
Once we despatch your order, depending on your requested delivery method you should expect to receive your order with the following time periods
- Royal Mail 24 - Typically next day but allow up to 5 working days
- Royal Mail European – 5 working days
- Royal Mail Overseas Tracked – Depending on your country 5-7 working days
- FedEx UK Mainland – Next working day
- Fedex UK Economy – Typically 1-2 working days
- FedEx European Economy – Typically 2-5 working days
- FedEx European Priority – Typically 1-2 working days
- FedEx International Economy – Typically 3-7 working days
- FedEx International Priority – Typically 1-2 Working days
What is your returns policy?
Your lanyards and ID Cards are custom printed just for you, so we are not able to accept returns unless there is a physical fault within the product, which if found we are happy to replace the items without charge. Should you find a defect, please let us know within 7 days of goods receipt.
Terms and Conditions of sale.
Please click on the link to view terms and conditions of sale. This is an Adobe PDF document.
How is the personalised ribbon produced?
Once you have created your design using our online design tool, we will use this to create a continuous repeating pattern that will run your desired length of ribbon on both sides of the fabric. Using a dye sublimation print process, your design will then be printed onto our high-quality, satin finish, recycled polyester material.
Unlike screen printing or transfer techniques, this allows you to create a full colour design and allows you to colour match the ribbon to your brand colours giving you much more scope to be creative! If you require a specific colour please contact us with your PMS reference.
Your design is printed onto both sides of the fabric but is not aligned and print matched so that any text is readable on both sides. Due to the nature of the fabric and the print process your design may be slightly visible through the fabric. This is especially the case on larger areas of a light colour such as white.
As soon as we have received your approved artwork and payment your order will go straight into production. It is therefore important that if you notice any errors or wish to make any changes to your design, you notify us immediately. Unfortunately, once your order enters the batching stage we are unable to alter or cancel your order.