Terms and Conditions of Sale of Goods and Services

We Print Lanyards, a trading unit of CCL Industries (UK) Ltd

All orders for goods and services are accepted by We Print Lanyards (“the Vendor”) subject to the following conditions, which shall form part of and govern the contract of sale.

All orders placed are accepted under these terms and cannot be cancelled without the agreement of the Vendor. Any term sought to be imposed by a purchaser, either in a document or otherwise, that conflicts with or adds to these conditions is not accepted.

No agent or representative of the Vendor has authority to vary these conditions unless accepted in writing by a director of We Print Lanyards, hereinafter referred to as “a Director”.

1. Payments and Price

(a) The Vendor reserves the right to vary the quoted price for the goods by upward additions in accordance with market conditions at the date of actual supply. The Purchaser shall pay such additions in addition to the quoted price. Price lists do not constitute an offer.

(b) All invoices are due for payment on the date shown on the invoice. Payment is to be made in sterling unless otherwise agreed in writing by a Director.

(c) All overdue accounts will be charged, on a daily basis, commercial interest at 5% above the base rate of NatWest plc obtaining at the time.

(d) The statutory right of withdrawal or cancellation that applies to consumers who enter into distance-selling contracts, allowing withdrawal from or cancellation of a contract within 14 days of receiving their products without giving a reason, does not apply to goods made to the consumer’s specifications or clearly personalised.

(e) Products ordered from the Vendor are customised by the Customer. You therefore cannot exercise a right of withdrawal, except in relation to the following non-customisable products offered on our website:

• Card accessories
• Stock-produced lanyards and ribbon

When you are a consumer, you may exercise your right to withdraw from an agreement for these unused products within 14 days of receiving your order, without giving a reason.

If this period expires on a Saturday, Sunday or public holiday, it is extended until the next business day.

To exercise this right, please use our Contact and Support page and provide your name, physical address, telephone number, email address, We Print Lanyards order number and details of the products you wish to return. We will then issue return instructions.

(f) The Vendor shall charge, and the Customer shall pay, for all preliminary work carried out at the Customer’s request, whether experimental or otherwise.

(g) Where the Vendor accepts early termination by the Customer of any preliminary work, the Customer shall pay for any preliminary work carried out before termination on a pro-rata basis.

(h) Goods are not supplied on a sale-or-return basis.

2. Availability of Goods

The Vendor will use its best endeavours to comply with any stated despatch or delivery date. Any such date is an estimate only and is not of the essence of the contract.

If the Vendor is unable to deliver because the goods are unavailable, or because of any other cause beyond the Vendor’s control, the Vendor may terminate the whole or any part of the contract by giving written notice to the Purchaser.

2.1 Late Delivery

All despatch dates given by the Vendor are not of the essence. While the Vendor will use its best endeavours to deliver the goods in accordance with the Purchaser’s requirements, the Vendor will not be liable for any consequence of late delivery, however caused.

3. Property and Risk

For as long as any amount remains owing from the Purchaser to the Vendor, whether immediately due or not, ownership of the goods shall remain with the Vendor.

Ownership will not pass to the Purchaser until the Vendor has received payment in full.

If the Purchaser resells the goods before the Vendor has received all amounts owed, the Purchaser shall account to the Vendor for the proceeds of the sale and shall hold those proceeds on trust for the Vendor until all amounts have been paid in full.

The Vendor shall have the right to trace all proceeds in accordance with the principles of R v Hallett’s Estate (1880) 13 Ch D 696.

At any time after payment becomes due, and while amounts remain unpaid, the Vendor shall have the right, at the Purchaser’s expense, to enter the Purchaser’s premises and remove any goods that remain the property of the Vendor.

4. Design Variation

4.1

While the Vendor makes every effort to ensure that goods correspond with any proof, sample, specification or description provided, the Vendor is not responsible for minor variations in specification, colour or other design features.

No minor variation shall entitle the Purchaser to cancel the contract or make a claim against the Vendor.

4.2

Due to the printable size of our products, the Customer understands that small text, thin lines or other design elements may not print clearly or may fill in during the printing process.

4.3

Due to the nature of the processes involved, we cannot guarantee that commissioned work will match other Customer materials in colour, saturation or texture.

4.4

The Vendor cannot be held responsible for:

• Spelling, punctuation or grammatical errors made by the Customer
• Inferior-quality or low-resolution uploaded images
• Design errors introduced by the Customer during the product or design creation process

5. Intellectual Property Rights

5.1 Ownership

The Vendor grants no right or licence to the Purchaser, whether by implication, estoppel or otherwise, in relation to the products or any intellectual property rights belonging to the Vendor.

The Vendor shall retain all ownership rights, title and interest in its products, services and associated intellectual property rights, subject only to rights and licences expressly granted in a licence agreement.

5.2 Rights

The Vendor, and not the Purchaser, has the sole rights to all copyright, patents, registrations and trademarks relating to the products and any intellectual property incorporated within them.

5.3 Pursuit of Infringers

The Purchaser shall notify the Vendor of any infringement of the Vendor’s intellectual property rights of which the Purchaser becomes aware.

The Purchaser shall reasonably assist the Vendor, at no cost to the Purchaser, in pursuing the Vendor’s legal rights against infringers. The Vendor shall decide, at its sole discretion, whether to pursue any particular infringement.

5.4 Proprietary Markings and Copyright Notices

The Purchaser shall not remove or destroy any proprietary, confidentiality, trademark, registration, service-mark or copyright markings or notices contained on products, badges, materials or documentation received from the Vendor.

6. Confidentiality

6.1 Confidential Information

During the performance of their duties, either party may disclose confidential and proprietary information to the other party or its representatives.

This may include information concerning:

• The Purchaser’s customers, suppliers or data
• The Vendor’s products and services
• Know-how and technology
• Business techniques
• Business or marketing plans

This information is collectively referred to as “Confidential Information”.

Confidential Information does not include information that:

• Is public knowledge at the time it is disclosed by the disclosing party
• Becomes public knowledge after disclosure, other than through a breach of confidentiality
• Was already lawfully known by the receiving party before disclosure
• Is independently developed by the receiving party

6.2 Protection of Confidential Information

As a condition of receiving Confidential Information, the receiving party shall:

• Not disclose any part of the disclosing party’s Confidential Information to a third party, directly or indirectly
• Not use Confidential Information except to perform its duties under the agreement or with prior written consent
• Take all necessary steps to ensure its employees and agents comply with these confidentiality restrictions

The parties agree that damages may not be an adequate remedy for a breach and that the affected party may seek injunctive relief.

6.3 Publicity

The Purchaser agrees that the Vendor may publicise that the Purchaser is a customer of the Vendor and uses the relevant product.

6.4 Marketing Use of Customer Materials

The Purchaser grants the Vendor a non-exclusive, worldwide, royalty-free licence to photograph, display and use images of products produced for the Purchaser, including trademarks, logos, artwork or other materials supplied by the Purchaser.

These materials may be used solely for the Vendor’s marketing, advertising, portfolio and promotional activities, online or in print.

The Vendor shall not alter Customer materials other than by resizing, colour correction or making other non-substantive adjustments necessary for presentation.

The Purchaser may withdraw this permission at any time by giving the Vendor written notice. The Vendor shall cease future use within 14 days but shall not be required to remove or retract materials published before receiving the notice.

7. Claims

(a) No liability for damage or non-functionality will be accepted unless the Purchaser notifies the Vendor in writing within seven days of delivery.

This period may be extended at the Vendor’s sole discretion where a manufacturer’s replacement policy exceeds this deadline.

(b) No liability for missing items will be accepted unless the Vendor is notified in writing within seven days of delivery.

(c) No liability will be accepted where goods differ in quantity or description from the delivery note unless the Vendor is notified in writing within seven days of delivery.

The Purchaser is responsible for proving any alleged shortage.

(d) Where an active third-party on-site maintenance contract applies, the Purchaser must use the services of that third party to resolve claims under clause 7(a).

(e) Where a manufacturer operates its own direct product-support and returns procedure, the Purchaser must process the claim directly through the manufacturer.

8. Copyright and Intellectual Property

(a) The Vendor shall not be required to print any material that, in the Vendor’s opinion, is or may be illegal, offensive, extreme, libellous or an infringement of a third party’s legal or intellectual property rights.

The Vendor’s decision in this regard is final.

(b) If, after entering into a contract, the Vendor becomes aware that commissioned work may breach a third party’s rights, the Vendor may stop printing immediately until the Purchaser satisfies the Vendor that no breach exists.

(c) The Purchaser is responsible for obtaining all necessary permissions and consents to reproduce any protected materials, including artwork, photographs and text, before instructing the Vendor to reproduce them.

(d) The Purchaser accepts full liability for any infringement arising from its actions, omissions or failure to obtain the necessary authorisation or consent.

(e) The Purchaser shall indemnify and hold harmless the Vendor against all demands, actions, costs, expenses, losses and damages arising from a claim relating to the reproduction of protected works.

This indemnity includes legal costs, disbursements and amounts paid for legal advice or settlement of such a claim, including claims involving libellous material or misuse of confidential information.

(f) All copyright and related intellectual property rights in commissioned work that originates from the Vendor shall belong to the Vendor.

(g) The Purchaser shall not reproduce or authorise another person to reproduce such work, in whole or in part, without permission from the Vendor.

At the Purchaser’s request, the Vendor may assign copyright or related intellectual property rights to the Purchaser upon payment of the Vendor’s expenses associated with the assignment.

9. Delivery

9.1 Refusal or Failure to Take Delivery

If you refuse or fail to take delivery of products supplied in accordance with these conditions, the risk of loss or damage shall nevertheless pass to you.

Without prejudice to any other rights or remedies, the Vendor may:

• Require immediate payment in full for products or services delivered
• Deliver the products by any means the Vendor considers appropriate
• Store the products at your risk
• Require you to pay all storage costs and additional costs incurred
• Dispose of the products 30 days after the agreed delivery date and set off any proceeds against amounts owed

9.2 Short Delivery

You shall not be entitled to reject products in whole or in part because of short delivery.

You must pay in full unless you notify the Vendor in writing within seven days of the later of:

• The date on which the relevant invoice was received
• The date on which the goods were delivered

Where a valid notification is made, you shall pay for the quantity actually delivered.

9.3 Delivery by Instalments

Where products are delivered by instalments, each instalment constitutes a separate contract.

A defect in one or more instalments shall not entitle you to terminate the whole contract or cancel any subsequent instalment.

9.4 Passing of Risk

Unless otherwise stated in these conditions, the risk of loss of or damage to products passes to you when they are delivered, placed in your possession or placed in the possession of a carrier or transport provider appointed by you, whichever occurs first.

9.5 Missing Deliveries

The Vendor will notify the Purchaser when goods are despatched.

The Purchaser must notify the Vendor within 10 working days of the despatch notification if the goods have not been received.

Failure to notify the Vendor within this timeframe may reduce the options available for making a claim.

9.6 Events Beyond the Vendor’s Control

The Vendor shall not be liable for failing to carry out any provision of the contract for reasons beyond its reasonable control, including:

• Acts of God
• Legislation
• War
• Fire
• Flood
• Drought
• Inadequate or unsuitable instructions, electronic files, print-ready files, data or materials supplied by the Customer
• Failure of power or heating supplies
• Lock-outs, strikes or other industrial action
• Inability to obtain required materials

During such an event, the Customer may terminate the contract by giving written notice and paying for work already completed and materials already used. Otherwise, the Customer shall accept delivery when it becomes available.

10. Returned Goods

(a) The Vendor will not accept goods for credit or rectification unless the return has been authorised and a returns reference number has been issued.

Personalised goods cannot be returned unless there is a physical defect. Where a physical defect is confirmed, the Vendor will replace the product without charge.

(b) Unless otherwise stated, the Purchaser is responsible for the cost of outward and return carriage and insurance for goods returned for service or credit.

Returned goods remain at the Purchaser’s risk until they are received by the Vendor. The Purchaser is responsible for proving safe delivery.

(c) Items returned by prior arrangement and found to contain no fault will be subject to a 25% restocking charge, provided they remain in their original stock condition.

Any reduction of this restocking charge shall be at the Vendor’s sole discretion.

(d) No credit shall be issued until the goods have been received complete.

11. Consequential Loss

The Vendor’s total liability to the Purchaser for any default or breach, however arising, shall not exceed the invoice value of the relevant goods.

The Vendor shall not be liable for any direct, indirect, consequential or other loss or damage suffered by the Purchaser or by any customer of the Purchaser.

12. Law

(a) If any part of these terms and conditions is found to be unlawful, it shall not affect the validity or enforceability of the remaining provisions.

(b) This contract shall be deemed to have been made in England and shall be governed in all respects by English law.

(c) Nothing in these terms and conditions shall affect the statutory rights of consumers.

(d) All orders are subject to the We Print Lanyards Data Protection, Cookie and Website Usage Policies.

(e) Individual product and service usage policies apply in addition to these terms and conditions of sale.

13. Payment

Version 1.3, 26th November 2025